Monday, February 22, 2010 at 08:54 PM | Posted by howard
Rescuecom, a national US computer repair outfit based in Syracuse, has published its 2010 Computer Reliability Report.
The results show that Apple, Inc produces the nations most reliable machines, based on the company’s market share compared the percentage of Apple computer support calls handled by Rescuecom.
This is Apple’s third year in a row taking the top ranking in this report.
“They’ve maintained that position without fail, which is first of all a testament to the reliability of their machines,” said Rescuecom president Josh Kaplan.
Rescuecom states that a computer’s reliability is a result of the quality of components and the effectiveness of after-sale support.
The top five most reliable computer makers for all four quarters of 2009, according to the report were:
Calls regarding Apple devices made up 2.2% of Rescuecom’s total, while 18% of calls concerned HP/Compaq machines.
Taiwan-based Asus, which produces components for Apple and HP, was recognized for vastly increasing its market share in 2009 while maintaining a low number of support calls.
Asus’s improvement from the previous year reportedly knocked Dell out of the top five.